FAQ's

GPX Files

How Do I Find My GPX File

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It’s super simple, If you’re using Strava or Garmin for your GPX file click here to watch the short explainer video

Purchases

Ordering Your Route

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Please choose the style and colour you’d like. Fill in all the details and order, if you need help please reach out to us via Facebook messenger LINK HERE or email us at hello@epicroute.co.uk

The Process 

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Once you have submitted your order, we’ll get to work. Please allow us 2-3 days to get a mockup of your design created. We’ll then email you the mockup, if you’re happy sign it off and we’ll get it printed.

Final designs are read to ship within 3-7 days (depending on how quickly you sign off the design).

Times do vary depending on order volume, we will keep you in the loop at all times, so if you are giving a design as a gift, order sooner rather than later!

Returns & Refunds

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Each product is designed specifically based on your Epic Route, we send you a proof for you to sign off to make sure you are happy. Because of this we do not accept returns & do not refund.

Delivery

How We Deliver

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All products are very carefully packaged to avoid damage, you’ll receive a tracking number once dispatched.

My Product Arrived Damaged

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If in the unlikely event your goods are damaged in transit, then of course we will replace the item free of charge, we do require photo evidence on the day the item was received.

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